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F.A.Q.

Here you will find answers to some of the most frequently asked questions.
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All of our apartments comply with our charter of quality. On the webpage for each apartment you will also find a complete description of its specific amenities.

No. In each apartment you will be provided with a complete set of household linens for the duration of your stay. Note that this also includes bath towels.

All apartments feature Wi-Fi Internet connections. Some also offer a direct cable connection. Note that no computers are provided. If you want to connect, you will need to bring your own computer.

All apartments are non-smoking only.

Pets/animals are not allowed in the rental properties. A minimum of 300.00 euros will be charged if the cleaning service determines that ANY pets/animals were in the rental property.

Yes, you are free to cook. All apartments are equipped with necessary cooking equipment.

Soap and toilet paper are provided. Shower gel and shampoo are not provided.

The apartment will have been cleaned prior to your arrival. It is also equipped with all necessary supplies in order to clean it during your stay. You are kindly requested to leave the apartment in the same state in which you found it.

Cleaning during your holiday or business trip is absolutely no fun! If you desire more than one final cleaning, just ask for it. It costs as much as the final cleaning service of your apartment. Do not hesitate to request this service during your stay even if you have not reserved it beforehand.

This means that we request that you empty the dustbin and wash the dishes. Please take care not to abuse, damage or break apartment furnishings.

Breakfast is not included in the rental fee.

No, this will be taken care of after you leave.

Breakfast is not included in the rental fee.

CITYAPARTMENTS has a partnership with local bike rental firm Citybikes.com that propose several types of bikes at really competitive rates. Don’t hesitate to book with us a bike tour of the city to explore Thessaloniki’s main places of interest.
CITYAPARTMENTS constantly expands the network of its partners and adds new extra services. Don’t forget to ask for the complete list of our special offers on your arrival day!

At the apartment, the balance of your stay can only be paid in cash (euros only). If you wish to pay the full rental by credit card, you need to pay prior to your arrival via a secure payment system.

When you return the keys upon your departure, we will check the apartment’s condition. If no damage or deterioration is noted, then the security deposit is refunded immediately. In case of deterioration or damage during your stay, the cost will be deducted accordingly. Examples include broken dishes, damage to electronic equipment, destroyed furniture, broken mirrors, soiled walls, missing objects, etc.

Yes. Bank transfers, money orders, or cash are also possible.

You are back home, tired and you need to get delivered with fine local cuisine? CITYAPARTMENTS recommends [Roomservice] – a local firm for delivery of local cuisine of excellent quality, prepared by the best restaurants of the town. Don’t hesitate to taste them! You won’t regret it!